Customize the Welcome Message on the GEM-PHONE

In this FAQ, we will cover the following topics:

1. Set Up the Company Name

2. Set Up the Departments

1. Set Up the Company Name

When a client calls the company, the greeting message begins with the company name: “Welcome to...” To change or verify the name that will be announced in the message, click Configurations > Configurations. 

Next, in the Global tab, verify that the company name is correct or change it if necessary. Click Save.

2. Set Up the Departments

To ensure the greeting message informs clients that there are different departments to which the call can be transferred directly, click the phone icon and select the Departments tab. Then, click +New Department.

Next, assign a name and extension number, then add the users who will receive the call to the new department. Click Save.

Once the department is fully configured, the following options will be available:

• Phone icon: Call the department directly;

• Pencil icon: Edit department information (name, extension, and users);

• Trash can: Delete the department.

For example, during the call, the message will be as follows: “Press 1 for Sales, 2 for Support, or hold until an agent is available.” The call will be visible only to the users selected in each department.