When an invoice has been created with an incorrect date, client, vehicle, or other information, but has already been closed, it is possible to cancel the original invoice and create a second one with the correct information.
Open the Point of Sale, search for the invoice containing the incorrect information using the magnifying glass, then open it.
Note that the values are positive in the invoice.
To reverse (cancel) the invoice containing the incorrect information, press the Reverse button at the bottom of the page, next to the Subdivide button.
When you will click on the button, GEM-CAR will ask you to confirm the reversal with the message: “Are you sure you want to reverse this sale?”
Click Yes.
The values will be negative and the invoice date will be blank.
Press the Reverse button again.
When you will click on the button, GEM-CAR will ask you again to confirm the reversal with the message: “Are you sure you want to reverse this sale?”
Click Yes.
The values will return to positive, and you will find the details of this sale, which has been reversed for correction, in the Message on invoice. You can now correct all incorrect data: client, vehicle, products, and services.
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