Configure Templates for SMS, Email and Letters

1) Create Email, SMS and Letter Templates

In the main menu located on the left of the application, click on Communications > Configurations > Email/SMS or Letter templates depending on what you would like to configure. Then click on +Add if you would like to use one that does not already appear in the list.

For the sending type for reminders, it is important to select Sales Reminder, Maintenances or Agenda - Appointment confirmation. Choose a name for your template. Remember that you may have more than one template for the same type of mailing. 

For the content of your message, you will need to use variables (in curly braces {} ) so that the recipient information appears. Note that variables can be used in emails as well as SMS and letters.

2) For the Various Reminders, Select the Correct E-mail, Text and Letter Template

From the left main menu, click on  Communications > Configurations > Reminder Templates.

Click to view existing reminders. Choose a name for the reminder type and select the template (created in step 1) you want to use for your reminder. The conditions correspond to the type of message.