Connect to your Stripe account to benefit from special pricing, warranties and fast replacement if needed. In this FAQ, we will cover the following topics related to Stripe:
2. Stripe Terminal Battery/Charging Status
3. Stripe Terminal: Expected Sounds During Payment
4. Stripe Terminal: Troubleshoot the Reader
5. Stripe Terminal Reader won’t Charge
5.1. Stripe Terminal Reader Can’t Connect
5.2. Stripe Terminal Reader won’t Update
6. Stripe Terminal Reader Software
1. Stripe Reader S700/S710
1.1. Order Now
Visit the Dashboard to order your Stripe Reader S700/S710.
The Stripe Reader S700/S710 is an Android-based smart reader for countertop and handheld use. You can customize the on-reader checkout UI using both prebuilt and custom elements.
The Stripe Terminal SDK connects to the reader over the internet, LAN, or handoff mode. This reader is compatible with JavaScript SDK, iOS SDK, Android SDK, React Native SDK, and server-driven integrations.
If you use the Stripe Reader S700/S710 with a point-of-sale system on a separate device and don’t need to collect card payments while offline, we recommend the server-driven integration.
1.2. Disclaimer
Stripe readers aren’t liquid-proof and we recommend that users make appropriate efforts to make sure their devices remain dry. If your device has experienced liquid ingress, we recommend that you stop using the device and let it dry thoroughly before attempting to re-use or charge the device. If your device doesn’t properly operate or charge properly after drying, you need to replace it.
2. Stripe Terminal Battery/Charging Status
When the Stripe Reader S700/S710 is on, you can check the battery level in the charging LED indicator. Learn more about Stripe Reader S700/S710 battery life.
To prolong the rechargeable battery life, the battery charging rate is reduced outside the 15C (59F) to 45C (113F) temperature rate. The charging stops if the unit temperature is below 0C (32F) or above 60C (140F).
3. Stripe Terminal: Expected Sounds During Payment
The following table describes sounds that occur during successful and failed payments on Stripe Reader S700/S710.
4. Stripe Terminal: Troubleshoot the Reader
Make sure your network meets all of our network requirements, and try the steps in the network troubleshooting section.
To begin troubleshooting, use the following common scenarios to help diagnose the issue.
4.1. Run Diagnostics
The Stripe Reader S700/S710 includes built-in diagnostics that can help you identify connectivity and configuration issues. We recommend running these diagnostics as the first step when troubleshooting any reader problems.
To access the diagnostics menu:
- Swipe in from the left edge of the screen on your reader.
- Tap Settings.
- Enter the admin passcode. The default is 0-7-1-3-9.
- Select Diagnostics.
The diagnostics menu displays test results and information about your reader:
- DNS resolution: Verifies that the reader can resolve domain names.
- Stripe connectivity: Verifies that the reader can connect to Stripe servers. This test must pass for your reader to process payments and receive updates.
- Terminal events connectivity: Tests the reader’s connection to the Stripe event infrastructure.
- WiFi information: Shows WiFi frequency and signal strength (if connected using WiFi).
- Battery and hardware status: Displays battery health, voltage, capacity, and dock/hub connection status.
Note
If the Stripe connectivity test fails, your reader won’t be able to process payments or receive software updates. Follow the network troubleshooting steps to resolve connectivity issues.
We recommend running diagnostics whenever you experience issues with your reader, or as part of your regular maintenance routine to proactively identify potential problems.
5. Stripe Terminal Reader won’t Charge
The Stripe Reader S700/S710 requires a recommended 12W of power for successful operation and battery charging. Stripe recommends using the AC power adapter that was supplied with your reader to make sure ample power is supplied to the reader for operation and charging. You can order a replacement power adapter in the Dashboard.
For a deeply discharged battery, a slow charging mechanism is applied to safely bring the battery to a safe zone for faster charging. During this phase, the charging LED indicator on the unit is on, however, the display remains off. This phase can take up to 30 minutes for a deeply discharged battery.
If you’re connecting the Stripe Reader S700/S710 to a computer or laptop, make sure the USB-C port can support the recommended 12W of power. The USB-A port standard does not support this power level—do not use it.
5.1. Stripe Terminal Reader Can’t Connect
To check connectivity, go to the reader settings and select Network. This displays all available WiFi networks. To see more details about the connection, tap the connected network name.
To check WiFi or cellular signal strength, select Advanced -> Diagnostics. This displays diagnostic information about the reader including specific network information helpful in troubleshooting connection issues.
If you’re experiencing connectivity issues, run the diagnostics tests to check Stripe connectivity and identify the root cause.
5.2. Stripe Terminal Reader won’t Update
If your reader doesn’t update, it’s possible that it can’t connect to Stripe. Run the diagnostics tests to check Stripe connectivity. Make sure the Stripe connectivity test says Passed. If the test fails, follow the troubleshooting steps.
If you use a router, refer to your router’s manual and reconfigure the networking setup.
6. Stripe Terminal Reader Software
Stripe maintains the software that controls the Stripe Reader S700/S710. The reader receives updates automatically from Stripe when not in use. These can include improvements and required security updates from Stripe and our hardware partners. As reader software updates are made available, update your readers to the latest available version to continue using Stripe Terminal. Failing to install a required update can prevent a reader from accepting payments.
The reader restarts every day at midnight for PCI compliance, and disconnects from the POS app every morning. Leave your reader on and connected to power to receive automatic software updates. This ensures that updates happen at midnight (in the timezone of the assigned location) to avoid interruption to sales. If you unplug the reader at night, an update could start when you turn it back on. To manually check for an update, reboot the reader.
7. Buy a Stripe Terminal
How to Buy a Device
The clients can order Stripe Terminal readers directly from their Stripe Dashboard:
- Log in to your Stripe Dashboard
- Navigate to Terminal > Readers
- Click Shop to browse available readers and accessories
- Select your reader, quantity, and preferred shipping speed (standard, express, or priority)
- Complete checkout — Stripe ships directly to your specified address
A few things to note:
- Pricing varies by country and can be viewed directly in the Dashboard or on the device pricing page
- Roles that can place orders: Administrator, Developer, Analyst, or Terminal Specialist
- Order tracking & cancellation: Manage all orders under Terminal > Hardware Orders in the Dashboard
- Returns: Self-serve returns are available within 30 days of purchase, directly from the Dashboard order details page
- Volume discounts: Available — reach out to your Stripe account team
- For full documentation, see: https://docs.stripe.com/terminal/fleet/order-and-return-readers
How to Get a Monthly Transaction Report
The clients can access transaction reports directly from their Stripe Dashboard:
- Log in to your Stripe Dashboard
- Go to Reports in the left-hand navigation
- Choose the report that fits your needs
- Balance Report - Monthly transaction history, reconcile your Stripe balance like a bank statement, download payouts list
- Activity Report - Monthly totals by transaction category, net payments after fees (ideal for IC+ pricing)
- Payout Reconciliation - Break down individual transactions per payout
- Set your date range (e.g., select the full prior month)
- Click Download to export as a CSV
- For a guide on which report best fits your workflow, see: How to select a report
We also recommend taking a look at Fundraise Up's Stripe documentation, as a good example: https://fundraiseup.com/docs/stripe/
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