Possible Issue: When a payment is made by credit card via Stripe, the color of the event log alone does not confirm that the transaction has been approved. A green log entry in GEM-CAR simply indicates that no error was returned by Stripe, while a red log entry indicates that an error was detected. For example, if the transaction is blocked by 3D Secure (3DS) authentication, Stripe may not return any error, but the payment remains incomplete. In this situation, the associated invoice remains unpaid.
The log color reflects only the technical response returned by Stripe:
- Red: Stripe returned an error.
- Green: Stripe did not return an error.
Sometimes, in the Stripe system, the transaction is blocked by 3D Secure (3DS) authentication, and the payment remains incomplete (or failed), even though it may appear green in GEM-CAR.
Solution: It is therefore essential to also check the invoice status in the Stripe system to confirm whether the payment was actually received.
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