Create Departments in GEM-PHONE

GEM-PHONE allows users to quickly configure and manage phone communications directly within the system. Departments can be configured to route incoming calls to specific teams and provide customized automated greetings. 

To ensure the greeting message informs clients that there are different departments to which the call can be transferred directly, click the phone icon and select the Departments tab. Then, click +New Department.

Next, assign a name and extension number, then add the users who will receive the call to the new department. Click Save.

Once the department is fully configured, the following options will be available:

• Phone icon: Call the department directly;

• Pencil icon: Edit department information (name, extension, and users);

• Trash can: Delete the department.

For example, during the call, the message will be as follows: “Press 1 for Sales, 2 for Support, or hold until an agent is available.” The call will be visible only to the users selected in each department.