Attention: Only users with administrator privileges can access the GEM-PHONE menu and make changes to the configurations (gear icon).

In the Configurations menu, select the language that the phone system will use when interacting with callers. This setting controls all automated voice prompts, including the welcome message, call transfer announcements (such as “connecting you to…”), and voicemail instructions. Choose the language that best matches your clients’’ needs. The available options are English (United States) (en-US), French (Canada) (fr-CA), French (France) (fr-FR), and Spanish (Mexico) (es-MX). 

In this menu, you can also change users' extension numbers. The Receive Calls column lists the extensions that can receive calls. If, for various reasons, you do not want a user to receive calls, simply uncheck the option in the Receive Calls column.

When the Receive Calls option is checked for all users, as soon as a call is received, the system displays the call window for all users until one of them answers.

To view or update employees’ extension numbers, click on Human Resources > Human Resources to access the complete list. The extension number assigned to each employee is displayed within their individual record. To make changes, open the desired employee record, update the extension number as needed, and save the changes. Repeat this process for any additional records that require modification.