Only users with administrator privileges can access the GEM-PHONE menu and make changes to the configurations (gear icon).
In the Configurations menu, you can customize the following information:
- Greeting;
- Hold;
- Numbers;
- Recording;
- Employees.
The Employees tab lets you control how each employee receives and handles calls.
Button / Function | Description |
|---|---|
| Name | Displays the employee’s name. |
| Extension | Shows the employee’s internal extension number. |
| Receive Calls | Enable this option to allow the employee to receive incoming calls. |
Screen on answer | Select the screen that should open when the employee receives a call, such as Sales (POS). |
| Missed ? Cell | Used to indicate or configure mobile-call handling when applicable. |
| Config. Access | Grants the employee access to configuration settings. |
| Recordings Access | Allows the employee to access call recordings. |
SIP Devices | Shows the devices associated with the employee, such as a desk phone or mobile/SIP device. |
Phone button | Use the green phone button at the far right to access or configure calling-related options for that employee. |
Each row represents one employee, making it possible to configure permissions and call behavior individually. Click Save to apply the changes, or Close to exit the configuration window.
When the Receive Calls option is checked for all users, as soon as a call is received, the system displays the call window for all users until one of them answers. In our example, Anne and Julia received the call.
User 1
User 2
To view or update employees’ extension numbers, click on Human Resources > Human Resources to access the complete list. The extension number assigned to each employee is displayed within their individual record. To make changes, open the desired employee record, update the extension number as needed, and save the changes. Repeat this process for any additional records that require modification.
Comments
Please sign in to leave a comment.